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Frequently Asked Questions

Welcome to our "Help" or "Frequently Asked Questions (FAQ)" page. Here you’ll find answers to questions that we are currently being asked about the GMB website.

Can't find what you are looking for?

The website is fully searchable - just type what you’re looking for in the search box at the top of the page and click the magnifying glass or press enter on your keyboard. Alternatively you can browse the website using the menus at the top and bottom of the site.

We’re committed to keeping this site as up-to-date and as relevant as we can. To achieve this we are constantly updating and revising the website on a daily basis so please keep coming back.

If you can’t find what you’re looking for please contact your local region or branch using the "contact" page.

Problems logging in?

To log in, please enter your GMB membership number and password into the log in box on the homepage or the log in page at

If you are unsure of your password, please use the password reset facility at Enter your membership number and your surname and an email will be sent to an email address we have on record for your account. You will be shown the email address that your new password will be sent to when we confirm you have successfully completed the password reset process. If you no longer have access to the email address that your new password is sent to, please call your GMB Branch and they will update your membership record with an email address that you can access.

Are you a GMB member but never given us your email address or set a password?

If so please use the registration facility at Enter your membership number and your surname and provide a password and contact email address. When you successfully complete the form we will mail you your password. You may only use this facility once.

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