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AA Must Reassure Workers Over Potential Job Losses

Friday, October 14, 2016

GMB Calls For AA To Publicly Reassure Members Over Potential Call Centre Job Losses

It’s time for AA to reassure call centre staff that no jobs are to be outsourced to India or otherwise says GMB

GMB, the union for workers at AA, has called for the company to publicly reassure workers that no UK call centre jobs are to be outsourced. Concerns for UK call centre jobs follow a statement in AA’s interim results report released on Wednesday 28 September 2016 that they had begun rolling out a new system for deploying staff.

The company announced last year that it had begun a joint venture with Indian Firm TVS Automobile Solutions that would specialise in roadside assistance. The AA currently has a 49% share of the Indian joint venture set up in July 2015 with TVS, for an investment of £4m for an initial term of 4 years.

GMB fears that as many as 700 call centre jobs in Newcastle upon Tyne, 600 in Oldbury, West Midlands and 550 in Cheadle, Stockport could be at risk as the new venture will have the capability to handle all AA breakdown and insurance calls from India.

MPs John Spellar and Ian Austin have written to AA on the issue and GMB held a day of leafleting yesterday (Wednesday 12 October 2016) in Oldbury.

Joe Morgan, GMB Birmingham Region Secretary, said:

“As AA increases investments in overseas ventures while at the same time seeking to create new operational deployment systems, it’s little wonder that GMB members fear for the worst.

“The company’s operation in India appears to have in place the ability to handle deployment across the globe, so our members are calling for reassurance as their jobs might be on the line.

“It’s time for AA to reassure call centre staff that no jobs are to be outsourced to India or otherwise. Only then can our members feel reassured that they won’t have to fight for their livelihoods anytime soon.”

Ian Austin, MP and GMB member, said:

"These jobs are hugely important to the local area. The people working at the Oldbury call centre should know that their jobs are safe and I will be calling on the AA to give assurances that they will continue to invest in our area and that these jobs will remain here. I'd urge the AA to work together with us, the local community and the GMB Union to ensure we get the best for AA staff and customers."


Contact: Russell Farrington on 07957 266519 or Stuart Richards on 07957 265774 or GMB press office at on 07958 156846


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