GMB Experts in the World of Work
Join GMB today
 Follow @GMB_union

BA Passengers Deserve Clear Explanation

Tuesday, June 6, 2017

 

 

Admission only reinforces fact that BA’s ability to recover was hugely hampered by the lack of experienced IT staff whose jobs had been outsourced.

GMB, the union for BA workers, says the 75,000 passengers stranded by an IT meltdown deserve a full explanation, not ‘selective dribbling’.

Willy Walsh, CEO of BA’s parent company IAG, today confirmed leaked reports the meltdown was caused by a single member of staff turning the power off. [1]

His admission only reinforces what GMB has maintained throughout, that once a problem developed the ability to recover was hugely hampered by the lack of experienced BA IT staff whose jobs and functions had been outsourced.

Large problems like this happen - what matters then is the speed and effectiveness of the recovery.

The meltdown that took place suggests a disturbing lack of resilience in British Airways' IT systems now that they are a part of IAG Global Business Solutions operations.

In the past when BA controlled and directed its own IT operations, it was the envy of the IT industry, and which they invested in training, planning and simulation for every system failures.

GMB contends that the company needs to invest in such future resilience, robustness and recovery solutions, which can only be done by having dedicated, directly employed IT employees, who know the business operations and can get things put right quickly .

Mick Rix, GMB National Office for Aviation, said:

"What appears to be the selective dribbling out by IAG of what happened is only adding to the confusion. 

“Instead the travelling public, BA employees and IAG investors deserve a clear explanation of what went on and why. 

“This latest admission only reinforces what GMB has maintained throughout, that once a problem developed the ability to recover was hugely hampered by the lack of experienced BA IT staff whose jobs and functions had been outsourced.

 “Pending the investigation, which should be independent and transparent, and include a GMB Representative, there must be a moratorium on any further outsourcing or offshoring of jobs."

ENDS

Contact: Mick Rix on 07971268343 or GMB Press Office on 07958 156846 or at press.office@gmb.org.uk

NOTES TO EDITORS

Previous Press Releases

GMB Slams BA Over Outsourcing IT Jobs

Thursday, June 1, 2017

Disastrous computer failure could have been avoided, says union.

Read more: http://www.gmb.org.uk/newsroom/gmb-slams-ba

GMB Seeks Input Into BA Meltdown Inquiry

Friday, June 2, 2017

It is counter-intuitive to think that sending vital IT and other functions thousands of miles abroad will not affect further the resilience of BA business and flight operations.

Read more: http://www.gmb.org.uk/newsroom/gmb-ba-inquiry

 
 

 

 

Share this page
+1