Only after a proper investigation can Boots begin to rebuild its reputation and restore the values that made it a beloved brand on the UK high street says GMB.
GMB, the union for Boots retail staff, commented on the resignation of Boots UK operations director Simon Roberts following a damning report into the pharmacy chain’s operating procedures. (See notes to editors for a link to the report).
The report highlighted the unreasonable pressure staff were put under, as well as the shocking practice of directing pharmacists to provide unnecessary medicine-use reviews that cost the NHS £28 each.
Harry Donaldson, GMB national officer for retail, said "GMB warned in 2012 that Boots would be forced to close stores and that staff would inevitably lose their jobs as a result – how right we were. Now it seems that Boots has sunk to attacking the NHS' already dwindling funds as the effects of the prolonged sale to Walgreens damage GMB members' and the company's reputations.
In just a few short years, Boots has developed a troubling culture in which staff are not only forced to milk money from an already struggling NHS, but where workers are put under unreasonable pressure until their health inevitably suffers.
GMB calls on the General Pharmaceutical Council to conduct a formal investigation into Boots' operating procedures as a matter of urgency. Only then can Boots begin to rebuild its reputation and restore the values that made it a beloved brand on the UK high street."
Contact: Harry Donaldson on 07885 456726 or Justin Bowden on 07710 631351 or GMB press office on 07970 863411 or 07739 182691
Notes to editors
1 Boots staff under pressure to mild the NHS for cash, says pharmacists’ union